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6
A - B - C- D - E- F- G- H- I- J - K- L - M - N - O - P- Q - R - S - T - U - V - W - X - Y - Z
Suzanne B Patel

OBJECTIVE
To plunge into the field of Voice-overs and enhance my voice skills further; while carrying out my duties in this new role, with enthusiasm & commitment.

ACADEMIC PROFILE

Course Academy Name & Location Month & Year of Passing
B.A Stanley Degree & PG College, Abids March-April 2004
B.P.C St. Mary’s Jr. College, Himayathnagar March-April 2001
S.S.C Rosary Convent High School, Gunfoundry March-April 1999

TRAINING & MANAGEMENT EXPERIENCE
Companies: - Mentor Learning
- Value Stream Learning & Development Solutions Pvt Ltd
- SynchroServe Global Solutions Pvt Ltd
- Next India Pvt Ltd
- Mind Space Human Capital Services
- Anuva Solutions Pvt Ltd
Designation & Tenure : AM – Training (April 2008 Till date)
Sr. Trainer (May 2006 to April 2008)
Trainer (Nov 2005 to April 2006)
Type : Contractual/Freelance
Total Tenure : Nov 2005 till Date (56 Months)

Clientele
• 247 Customer
• Deloitte
• Wells Fargo
• Wipro Infotech
• LIC India
• GE Money
• Genpact
• CFCi (now: Bank of America)
• IBM
• UBS
• Sitel India
• Accenture (Bangalore)
• Satyam Nipuna

• Heading and handling a client account with a team of two to five trainers
• Conduct/Facilitate classroom Training & Floor Support in –
- Voice and Accent
- Customer Service/ Soft Skills
- Language Enhancement/ Grammar
- Cross-Culture Sensitization
- E-mail Etiquette
- Interviewing Skills
- Behavioral Aspects
- Presentation Skills
- Time Management
- Team Work
- Leadership Excellence
• To conduct TTTs in all the above mentioned areas
• Preparing participants for the TOEIC (Test of English in International Communication), in four modules: Listening, Reading, Writing & Speaking.
• To Interview candidates for Trainer/Agent profiles
• To assess candidates for the retail piece
• To attend client meetings and work on developing the business
• Preparing training content for various training workshops & programs
• To develop existing training content, assessment sheets and procedures for better training results

Trainings
• Voice and Accent
• Customer Service/ Soft Skills
• Language Enhancement/ Grammar
• Business Etiquette
• Presentation Skills
• E-mail Writing Skills
• Cross-Culture Sensitization

Others
• Floor Coaching & Feedback
• Content Development

Key Achievements as Trainer & Sr. Trainer:
• Successfully trained batches of employees at the Managerial level
• Brought about a turnover of 70% and above in all batches trained
• Exceeded expectations set by the Clients

Job Responsibilities
• To Organize & Attend Client Meetings
• Supervising Production
• Organizing & Hosting Events (Corporate, Weddings, Conferences, Karaoke etc…)

Key Achievements:
• Successfully anchored a corporate carnival for children and gathered a crowd
of 300 people to the carnival spot (Client: Computer Associates)
• Conducted Karaoke Shows for private parties (in English & Hindi)
• Designed the sets for a Bollywood Theme Party (Pre-Wedding Bash for the owner of Jagadamba Pearls)
• Designed the sets and organized Corporate Christmas & New Year parties (Client: Satyam School of Learning)
• Organized and Hosted the 2007 & 2008 Grand Christmas Ball & New Year Ball for Sacred Heart Church - Lallagudda
• Designed and supervised the décor for Weddings and Birthday parties

SKILL SET
• Ability to work in a competitive environment, with core competency and teamwork to
achieve set goals and targets
• Good command over the English Language
• High level of creativity, optimism, integrity, passion, dedication and commitment
• Being open to change and easily adaptable to diverse work environments
• Learning ability to constantly upgrade my skills
• Efficient in conducting events, coordinating meetings and handling teams

GRADUATION (2001 – 2004)
• Participated in: Christmas Choir (2001 to ‘03); SCM Charity Workshops (2001 to ’04 –
Visited ‘Mother Teresa’s Shishu Bhavan’, ‘Chanchalgudda Jail’ and
‘Home for the Aged’); Inter-College Badminton, Tennikoit, Singing,
Dance & Drama Competitions (2003-2004); Badruka Swarnotsav Festival (2001)
• Participated & Won the Third Prize in:
Tennikoit (2002, ‘03); Badminton (2004); Fancy Dress (2004);
Drawing (2004); 100 mts Run (2004)
• Participated & Won the Second Prize in:
English & Hindi Group Singing (2002); Hair Styling (2002);
Embroidery (2002, ’04); Vegetable Salad Decoration (2004);
Tennicoit (2004)
• Participated & Won the First Prize in:
Painting (2001); Group Dance (2002, ’04); Relay – 4*100 mts (2003);
SCM Quiz (2004); Hair Styling (2004); Hindi & Telugu Group Singing
(2004); Dramatics (2004); Badminton (2004); Table-Tennis (2004);
Tennicoit (2004)


 
 
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