Sonia Khatri
Career Objective:
To excel as a successful Translator of German Language.
Work Experience:
Working with a leading BPO Giant in Gurgaon (29 June 2007 – till present):
• Working as a German customer care Executive for an international shopping house “Amazon.de” catering to the queries of German customers.
• Key responsibilities area’s
• Understanding customer’s concern and resolving e-mails which require good command over German language and understanding of German culture.
• To resolve e-mails with a high degree of efficiency within a specified timeframe while maintaining the highest standards of Quality.
• Have shouldered other Responsibilities to add value to the current Process by conducting Quality checks, preparing monthly Knowledge Tests and by providing Feedbacks to the junior CCEs.
MICROSOFT: (1ST Nov 2005- 16 April 2007)
• Was working as a senior customer care executive with Microsoft India.
• Job profile involves extending the ISV partner base in India.
• Interacting with clients on various projects to be undertaken by the team.
• Working for a pilot queue, which requires identifying, nurturing and growing the potential ISVs in India.
• To participate in ISV Meets and creating awareness about ISVBE Team among ISV Community.
• Conducting quarterly meeting with ISV partners based in Delhi to take regular feedback.
• Sending weekly report to client and maintaining the queue related data on daily basis for team.
• Has taken initiative in preparing the manual for the Queue, drafting the email templates, following up on escalated cases with Business heads at Microsoft.
• Giving process related training to new members.
DELL SALES (M-TITANS) :( 23rd Feb2004-31ST October 2005)
• Worked as a Sales Executive with Dell Inc.
• An Outbound Sales process, involving Software & Peripherals sales along with Service Extensions to Small & Medium Business Segment (BSD) clients of Dell Inc. in United States.
• A Semi-Technical Process demanding in-depth knowledge of Software & Peripherals from different manufacturers.
• Have consistently achieved the Targets given. Was Star Performer of team in generating Revenue with good Margin.
• Maintaining the daily data of revenue, margin, talk time and login time and the database of prospective customers for future sales.
Archana P.T College, Vasant Vihar: (1st August2003-22nd Feb 2004)
• Teaching Science and Mathematics to 6th -10th standard.
• Preparing weekly Question Papers and Assignments for the students.
• Assessing and mentoring the student’s performance on weekly basis.
• Experience of handling a group of inquisitive young minds.
Educational Qualification:
• Passed B.Sc (H) in Applied Zoology from Dyal Singh College, Delhi University in 2003 with 58%.
• Passed senior secondary in 2000 from Hill Grove Public School (C.B.S.E) with 68%.
• Passed class 10th in 1998 from Hill Grove Public School (C.B.S.E) with 75%.
• Zertifikate Deutsch für den Beruf (Semester 5) from Max Müller Bhavan, New Delhi in the Year 2008.
Other Interest:
• To utilize every moment in a constructive way.
• Making Rangolis, listening to music, learning new languages and interacting with people from diverse fields.
• Have volunteered for CRY and NAB (National Association for Blind) by teaching primary and secondary class students.
|
