| Place of Birth |
Spain, Canary Islands (Tenerife) |
| Languages known |
English & Spanish – Hindi (Not fluent). |
| Hobbies |
Football, music, cooking & learning new interesting things. |
| Computer Skills |
- Aware of A+ (hardware) as 8 months with the Indian Institute of Hardware and Technology (IIHT) in Bangalore.
- Basic Software awareness as 6 months with the National Institute of Information & Technology (NIIT) in Pune.
|
| Work Experience (Asia) |
|
| 6 months worked as Technical Support Exec. (Spanish-English Language Expert) with FCS SOFTWARE SOLUTIONS / CANON supporting the EMEA region. (India) New Delhi
|
- Delivering wide range of customer services and solutions for clients through an inbound process.
- Providing technical support on all queries through web callers to clients.
- Monitor client satisfaction and developing improvement programs.
- Initiating cost reduction methods & providing suggestions to improve the working environment.
- Total Spanish Language involvement for every role.
|
|
2 Years 6 months as Financial Analyst (Senior) – Purchase Administration dept. (Spanish -English Language Expert) with HEWLETT PACKARD / directly employeed supporting the LAR region. (India) Bangalore |
- Purchase Administration of the entire HP L.A.R Region.
- Confirming receipts of purchase orders from vendors.
- Recovering debit balance from HP vendors in Spain & LAR.
- Translations (Spanish-English vice-versa) of financial documentation.
- Vendor Setup activities (Data base record changes updates).
- Preparation of training modules for different processes.
- Language Quality Check.
|
| Profession Achievements |
- 1 to 1 interactions with customers from different countries.
- Retail Business Management Skills.
- E-Learning Portal Managerial potential to support employees working for Canon (Spain).
- Global views and capabilities for continually business improvements, quality enforcement, customer satisfaction & total employee involvement.
|
| Certifications |
- Green Belt Certification (English)
- Standards of Business Conduct Certification/Capacitación sobre Normas de conducta Empresarial. Eng/Spa (in Spanish)
- Curso/Certificado de Politicas y normas de prevención de riesgos, salud, seguridad y medio ambiente (in Spanish)
- Information Security Policies and Standards Certification.
- Total Customer Experience & Quality Workforce Development Certification.
- Capacitación para privacidad de datos, certificado. (In Spanish)
- Problem Solving and Decision Making Online Training.
|
