1. IT Hardware, Storage and Devices Technical publications
2. IT Managed IT Services / Network Administration / EMS /IMS / Core Networking/ Critical Infrastructure Technical publications
3. Network Security Technical publications
4. IP  Security Technical publications
5. Email / Application Security Technical publications
6. IT Marketing Software space/ CRM / CIS/SIS/POSS Technical publications
7. IT Education [ ELT, ILT, Collaborative Learning and Blended Learning] publications
8. Online / Digital media Retail  B2B/ B2C/ C2C resell advisory publications
9. Online / Digital media Ecommerce / Mcommerce / Social commerce advisory publications
10. Test preparation [GATE,TANCET,GMAT] Content Preparations
11. Retail IT and professional courses [A+,MCSE,RHCE,IBM AS/400, IBM Mainframe Systems, PMP Certifications]  Curriculum development Content Preparations
12. IT Lectureship [Networking, Distributed Computing, Security, Digital Electronics]
13. Linux Systems administration and Training

1. Content Delivery Management (119 months)
2. IT Product Writing (28 months)
3. Systems Administration and Training (124 months)
4. IT Lectureship (50 months / 9 Semesters)

1. IT Hardware, Storage and Devices Technical publications
2. IT Managed IT Services / Network Administration / EMS /IMS / Core Networking/ Critical Infrastructure Technical publications
3. Network Security Technical publications
4. IP  Security Technical publications
5. Email / Application Security Technical publications
6. IT Marketing Software space/ CRM / CIS/SIS/POSS Technical publications
7. IT Education [ ELT, ILT, Collaborative Learning and Blended Learning] publications
8. Online / Digital media Retail  B2B/ B2C/ C2C resell advisory publications
9. Online / Digital media Ecommerce / Mcommerce / Social commerce advisory publications
10. Test preparation [GATE,TANCET,GMAT] Content Preparations
11. Retail IT and professional courses [A+,MCSE,RHCE,IBM AS/400, IBM Mainframe Systems, PMP Certifications]  Curriculum development Content Preparations
12. IT Lectureship [Networking, Distributed Computing, Security, Digital Electronics]
13. Linux Systems administration and Training

1. A result oriented Management Professional with more than 17 years experience in Systems administration, Technical Content Writing and Training.
2. Strong candidate with Masters Degrees in English linguistics Translation, journalism, International Business, Marketing and Engineering.

• Editor Strategic  Initiatives

• Industry segment: Internet Space Resource Utilization
• Domain Expertise: Online Retail
• Strategic Segment: ERetailing, Digital Business Advisory, Knowledge and Consulting

Electronic Learning & Training (content and training): (9 months)

• Lead Instructional Designer (3 months)
• Technical Director (4 months)
• General Manager Technology (2 months)

Technical Certifications: Red Hat Linux Essentials, Red Hat Linux System Administration, Windows NT and Networking Essential papers, MCSE, A+
Professional Certifications: PMP certification
Retail Training: Unix, Linux, PC Hardware, Software Testing, Micro Electronics, IBM AS/400, IBM Mainframe Systems, Sybase DBA, Basic Soft Skills
Professional Examinations: GATE, TANCET
University Examinations: Engineering Papers for Diploma and Degree Levels [EEE,ECE,E&I,CSE,IT,BCA,MCA,ENGLISH]

Instruction Led Training (content and training): (84+24=108 months)

• Linux Senior Systems Administrator (24 months)
• Unix Systems Administrator (48 + 36 =84 months)

Training and ILTcontent preparation: LOB: Red Hat Linux Essentials, Red Hat Linux System Administration,Windows NT and Networking Essential papers, MCSE,Software Testing, A+, PC Hardware,Micro Electronics Engineering Papers for Diploma and Degree Levels
ILT : UNIX (3+4+2=9) years, COBOL (3+4=7) years, Software Manual Testing(3+4=7) years, Web design and web graphics (1) year IBM mainframes[MVS, VSAM, JES, TSO/ISPF, JCL, REXX, VS COBOL, DB2, PL/1, IMSDB and DC], VISIONPLUS credit card management system and IBM AS/400, RPG 400, IBM MF L1 system administration (Abend handling)training

Enterprise Application security:Trustix Antivirus,Trustix Anti spam,Trustix core Linux, Trustix CP++ and Trustix XBox Gateway Appliance, identity and access control, access management, cryptography,  Vulnerability Assessment, public Key infrastructure, RSA secure ID, firewall operations automation, security Operatons center,
Mobile commerce and Ecommerce security

Information Systems: Felix CIS(Development, Manual testing and Documentation), BestB (banking), AccelUMS (University ERP), AccelProdigy (Education ERP), Fedex HRMS (logistics )

3. Systems Administration and Training (124 months)
IT Manager (12 Months)
Systems Administration and Training (109 months)
Help Desk Support (3 months)
Help Desk Support Products: Dell Inspiron Laptops and Dimension Desktops

4.  IT Lecturership
Lecturing Subjects: Web programming, Mobile computing, Networking, Network security, Computer architecture, Microprocessor, Software Testing, Operating systems
Work Experience SUMMARY:

1. From Dec' 2010 –Jan 2011: Editor Strategic Initiatives, wirefoot India technology Private limited, Gurgoan- 2 Months  

2. Sep' 2010 – Nov’2010, Lead Instructional Designer, Edserv Soft Systems, Chennai - 3 months

3. Aug' 2009 – Mar’2010, Technical writer (after M.E. M.B.A, M.F.T, Mphil, M.A. journalism, M.A. Linguistics Translation Studies), Mphasis Infrastructure Services [HP] (Fortify Infrastructure Service Limited) (R and D), Pune - 8 months
4. Feb’2009 – July’ 2009, Network Security Assistant Professor, computer science department (after M.E. M.B.A, M.F.T, Mphil, M.A. journalism), SAMS College of engineering and technology, Chennai – 6 months
5. Nov ‘2008 – Jan ‘2008, Technical Director (after M.E. M.B.A, M.F.T, Mphil, M.A. journalism), Indus computer services, SR nagar, Hyderabad – 4 months

6. Aug’2008 – Sept’ 2008, General Manager Technology [Technical director] (after M.E. M.B.A, M.F.T, Mphil, M.A. journalism), ProEd Training Private Limited, Bangalore – 2 months

7. June’ 2007- Aug’ 2008, Network Security Assistant Professor, information technology department (after M.E.), Rajiv Gandhi College of Engineering and Technology, Pondicherry – 14 months
8. July’ 2006 – May 2007, IT Manager (after M.E., M.F.T, M.B.A), Aparajitha Kitchen Equipments Private Limited, Chennai - 12 months
9. Dec’ 2005 – june 2006, Assistant manager documentation (after M.E. M.F.T, M.B.A), Accel Frontline Limited (products division), central Chennai - 7 months
10. Jun' 2004 - july’ 2005, Technical Writer (after B.E., M.F.T, M.B.A), Comodo Security Solutions Private Limited (R and D), southern Chennai - 13 months
11. Dec' 2003 - Feb.' 2004, Senior Helpdesk Engineer (after B.E., M.F.T, M.B.A), Sutherland Technologies Limited (for dell), south east Chennai - 3months
12. March' 2003 - dec' 2004, Network Security Lecturer, Information Technology department (after B.E.), Arulmigu Meenakshi Amman College of Engineering, kancheepuram, tamilnadu, (south west of chennai) - 18 months
13. Jun' 2000 - May '2002, Linux Senior Systems Administrator (after B.E.), Microtech Computers Private Limited, southern Chennai - 24 months
14. Jun'99 - may'2000, Micro Electronics Lecturer Electrical and Electronics department (after B.E.), Jaya Engineering College, western chennai - 12 months
15. May '95 - May'99, Unix Systems Administrator (after DEEE), BDPS Computer Centre, Chidambaram, (far south of Chennai) - 48 months
16. May'92 - Apr' 95, UNIX Systems Administrator [EDP In charge] (after DEEE), Burton Electricals Private Limited, south west Chennai - 36 months

Education:

Others:
2000 - Diploma in Hardware maintenance - Micro tech Computers, Chennai
2003- Soft skills training for CRM / BPO industries from NEXT for Sutherland technologies limited
2004- Advanced Diploma in Epubishing from Vijay Technologies, Chennai
2010 - Diploma in SEO / SEM – Dashkar Technologies, Chennai

Content Delivery Management (119 months)
Digital Media Advisory, Information and Thought process, Publications: (2 months)
Electronic Learning & Training (content and training): (9 months)
Instruction Led Training (content and training):  (108 months)

• Editor Strategic  Initiatives

Editor Strategic Initiatives:

• Industry segment: Internet Space Resource Utilization
• Domain Expertise: Multi Channel Retailing, Online Businesses, Online Retail, Online Travel , Online Content & Media.
• Strategic Segment: ERetailing, Digital Business Advisory, Knowledge and Consulting

Electronic Learning & Training (content and training): (9 months)

• Lead Instructional Designer (3 months)
• Technical Director (4 months)
• General Manager Technology (2 months)

Learning Line of Business:
Technical Certifications: Red Hat Linux Essentials, Red Hat Linux System Administration, Windows NT and Networking Essential papers, MCSE, A+
Professional Certifications: PMP certification
Retail Training: Unix, Linux, PC Hardware, Software Testing, Micro Electronics, IBM AS/400, IBM Mainframe Systems, Sybase DBA, Basic Soft Skills
Professional Examinations: GATE, TANCET
University Examinations: Engineering Papers for Diploma and Degree Levels [EEE,ECE,E&I,CSE,IT,BCA,MCA,ENGLISH]
Instruction Led Training (content and training): (84+24=108 months)

• Linux Senior Systems Administrator (24 months)
• Unix Systems Administrator (48 + 36 =84 months)

SME AND QA for Training and ILTcontent preparation: LOB: Red Hat Linux Essentials, Red Hat Linux System Administration, Windows NT and Networking Essential papers, MCSE, Software Testing, A+, PC Hardware,Micro Electronics Engineering Papers for Diploma and Degree Levels
ILT : UNIX (3+4+2=9) years, COBOL (3+4=7) years, Software Manual Testing(3+4=7) years, Web design and web graphics (1) year IBM mainframes[MVS, VSAM, JES, TSO/ISPF, JCL, REXX, VS COBOL, DB2, PL/1, IMSDB and DC], VISIONPLUS credit card management system and IBM AS/400, RPG 400, IBM MF L1 system administration (Abend handling)training

Technical director/ General Manager Technology Training

1. Curriculum content enrichment, Managing Linux System Support Team, Faculty Hiring, Product line or Line of Business end to end delivery management on ELT and ILT mode, Virtual Classrooms, E-learning, Managing System Support Team, Faculty Hiring, Product line or Line of business end to end delivery management on both Elearning Led Training and Instructor Led Training mode, Analyze, design, and develop classroom and online based training material.


2. Work in collaboration with the Trainer / SMEs on any improvements to the training material based on feedback from the training sessions. Responsible for ensuring consistent delivery of Offshore Operations, overall quality of operation, manage the off shore operations, operations, service delivery, set-up objectives and ensure regular appraisal, set-up training plan, Creating and maintaining training material, participating in cross functional staff teams and customer contact, Sharing vision, support team, understand needs or issues, propose solution and build commitment, build trust, manage cultural differences, conduct and support change. Preparation of Standard Operating Procedure documents and Process Manuals.
   
   
3. Work on pilot prototype projects, working on project related suggestions, clarifications, and resolution of queries to the Client, Drafting the process flow, Capturing ID metrics, Identifying and escalating potential risks and also provide probable alternatives to mitigate the same. Responsible for ensuring consistent delivery of Operations, overall quality of operation, service delivery, set-up objectives, set-up training plan and ensure regular appraisal for blended Learning. Blended Learning is the principle of combining online instructional technology with traditional learning methods, such as face-to-face, instructor-led learning and practical laboratory work.

General Management / Technical Direction involves end to end monitoring form conceptualization to delivery
• Project managers should be monitored on delivery deadlines on every project
• Recruitment and learning (ILT and ELT)

Project Manager coordinates with Project Coordinators, Subject matter Experts, Content developers, Script writers, Instructional Designers, Animators and Illustrators, Audio recording and rendering in charges, and Quality Assurance members to deliver best content on time by validating the project flow for Project Coordinators and Review of prepared raw content from the content developers and IDs.The SMEs checks for Script-Concept-ID matching, Presentation of the concept through graphics, Quality of the graphical objects, movements and visual effects, Spelling and grammatical Errors, Crisp and correct code presentation for programming languages, Checking of technicality of the content, Overall presentation - usage of color combinations, Sound effects and speed of presentation.

Content Developer develops content from available materials, Shapes the raw content in the form of story board as per the standards Segments the content into Page number, Page type, Audio transcript, on screen text, Graphic description, and page duration.

Script writer develops the content in a interactive format, Interacts with Content developer and SME for the better understanding of the concept, Prepares of the presentation for a live audience. Rendering involves checking for audio errors like wrong pronunciation, repetition of words, and extra pauses, Splitting of paragraphs to new pages , Giving the relevant pauses according to the ID work done ,Saving in MP3 format. Instructional Designer generates possible On Screen Text for the content; giving crisp points highlighting, instructing Graphic Designer to create relevant animation for the content.QA looks for various errors like technical, spelling, Frame layout, Audio, Flow of content, standards, certifying caricature syncing and the release.

Managing: Mainframe System Support Team on systems and storage for MVS Storage Management, DASD / TAPE Management, Replication Services, Disaster Recovery, and Advanced Problem Determination for System / 390 Mainframe systems

Academic Curriculum content enrichment and Training for IBM Mainframe System [MVS, VSAM, JES, TSO/ISPF, JCL, REXX, VS COBOL, DB2, PL/1, IMSDB and DC, VISIONPLUS credit card management system and IBM AS/400, RPG 400] that includes Updating existing content, Aligning content to employer expectations,Adding new modules

Virtual Classrooms: that includes webinar content construction using Cisco Webex

E-learning using moodle, articulate, Text aloud, Ms power point, Ms publisher, Ms word, Camptisia, Ms excel : Learning Needs Analysis, Content Conversion

SME / Faculty Hiring (Permanent, Temporary, Casual assignment specific): that includes Competency Mapping of faculties (skills to subject), Planning teaching resources, Assessing skills and training them in the modules

2. Product Writing [IT] (28 months)
Technical writer (13+ 8= 21 months)
Assistant manager documentation (7 months)

Related work experience

• Technical writer Products handled: Identity Assurance, Network Gateway Appliances (Access Control Appliance [IPSEC] / Virtualized Firewall),Trustix antivirus, anti spam, core Linux, CP++ and XBox Secured Gateway Appliance (network security, LAN cards, Antivirus, Anti Spam, Firewalls, VPNs, Mobile and Ecommerce security).

• Assistant manager documentation Responsible for the management of India Technical Writing Team focused on the development of customer focused technical documentation.

Products handled: BASEL II Strategic Banking Solutions + Networking services (Marketing communication + tech writing + corporate communication support+ Presales suppport), BestB (banking domain), AccelUMS (University erp), AccelProdigy (education erp domain), Fedex HRMS (logistics domain), eProsys and NetRelations (networking solutions domain).

Functional skill set
Technical writing, Product Management, Marketing communication, E-marketing, Content Management, Branding, Campaign Management, Collateral Management, Content Quality, Content Writing, Marketing Research, Process and Knowledge management, Training management, project management, Proposal writing, Information Architecture, Instruction Design, E-publishing, Web Content Writing, SEO Content Writing, SEO Copywriting, Website Copywriting, Blog Writing, Newsletter Writing, Press Release Writing, Article Rewriting , Translation and transliteration of (US and UK English to Tamil and reverse), Domain specific writing, SEO content writing, Basic web design, copy writing, captioning, email campaign, brochures and flyers writing, blog writing, sales script writing, call script / parrot lines writing, copy editing (scientific / technical domain), e-book preparation, datasheets, faqs, proposal and bid documentation.