EMPLOYMENT

2006-present freelance translator
• I am currently specializing in commerce/business and pharmacy.
2007-2008 Havells Sylvania, Shipley

export customer service assistant
• I worked in the export department of this major lighting company. I was in charge of dealing with customers’ requests (quotations, orders, shipping details, complaints, etc.). Most of my customers were based in Africa and the job involved talking/writing and translating into French most of the time.
2007 Card Protection Plan, York

customer service advisor
• my job was to satisfy all customers’ requests and deal with complaints and cancellations of policies. As well as providing excellent quality service, it is also my role to sell new products to existing customers.
2004-2007 The Living Room, York

server and restaurant in-store trainer
• my job consisted in serving food and drinks, handling money, often leading the shifts and training new servers and managers in this busy York centre restaurant.
2003-2004 Cliffords restaurant, York

head waitress
2001-2002 L'Observateur de Troyes, Troyes, France

freelance journalist
• I was in charge of writing articles and take pictures at various events for this local newspaper.

EDUCATION
2006-2007 University of Hull
MA in Translation studies
2005-2006 University of Hull
BA in Modern Languages (French and German) with honours
2001-2003 University of Reims, France
DEUG (equivalent of British first degree) in English and German with honours
1998-2001 Lycée Camille Claudel, Troyes, France
French baccalaureate with honours

LANGUAGES
French: native language
English: fluent
2005 IELTS overall mark 8
German: fluent
Italian: open elective at baccalaureate and university, spoken, read, written
Russian: open elective at baccalaureate and at the University of Reims, spoken, read, written

2006 full day Trados training at Hull University