Mahesh L Nebhwani

WORK EXPERIENCE
1985 -1990: Worked as a store manager in Casablanca (Morocco) where the languages spoken are French & Arabic.

Highlights
1. Responsible for Sales Promotional activities
2. Ensuring target achievement
3. Maintaining from day to day accounts in English and French
4. Handle all merchandising, inventory control, ordering, cash control, and maintenance functions.
5. Supervised and motivated employees.

1990 -1999: Worked as a Finance Director in “Maiday” in Casablanca (Morocco).

Highlights
1. Responsible for implementation of automated accounting packages
2. Instrumental in adding new brands to the business such as SANYO etc
3. Prepare price quotations and government tenders; advise on delivery and order specifications
4. Process orders, credit memos, letters of credit, substitutions, return authorizations and product complaints
5. Maintain extensive written, verbal and fax communications with overseas customers and dealers; provide product and delivery information.
6. Ensure proper and timely filling and delivery of each order; resolve collections problems and account discrepancies. 7. Translated all documents from French to English
8. Realization of procedures for custom clearance
9. Treatments of orders and notes of credit

1999 - 2007: Managing Partner of a Firm: “ Diffusion Shiva” in Casablanca (Morocco).

Highlights
1. Firm into activity of importing various watch brands such as Titan, Timex, Maxima, Pulsar etc for the purpose of local trade
2. In charge of processing orders on time and preparing price quotations for clients.
3. Preparing the watch collection for customers for each region in Morocco (Marrakech, Fes, Rabat, Tanger, Meknes, Kenitra, Mohammedia and Casablanca)

2008 - 2009: Senior Executive French (customer care service in French voice process) for “AOL Canada (Aegis)” (America Online)

Highlights:
1. Registration of new members for internet
2. Billing (concerning billing issues regarding internet accounts)
3. Technical helping solve technical problems related to internet connection for broadband and dial-up
4. Saves process in saving the account rather than cancelling the accounts

2009-2010: Presently still employed as Senior Executive French (customer care service in French voice process) for “AOL Canada (Aegis)” (America Online)

1. Registration of new members for internet
2. Billing (concerning billing issues regarding internet accounts)
3. Technical helping solve technical problems related to internet connection for broadband and dial-up
4. Saves process in saving the account rather than cancelling the accounts
5. Attending to English calls as well
6. Interviewing of new hires (in French)
7. Quality control of other french consultants calls

EDUCATIONAL QUALIFICATION