|
|
 |
|
GARIMA JOHARI
PROFILE:-
Passionate about Japanese language and culture –with excellent command over both written & spoken English and Japanese which stems from the rich experience of 10 years of handling Japanese clients in person, over phone and mail. Experience includes 5 years of Japanese interpretation and translation in Maruti Suzuki and Hongo India (3 months of on-site interpretation and translation in Hamamatsu, Japan for Suzuki Motors).
Customer focused, 10+ years of experience in diverse corporate environment, including four and half years as Japanese interpreter and translator in Automobile Industry and six years in Japanese Operations-Shared Service Centers & Back Office Operations. Personally driven with a sense of urgency and strong ability to drive results in ambiguous and challenging circumstances |
| Profile summary :- |
6+ years of domain expertise in Japanese Insurance and Japanese O2C process: Handled processes like Life insurance, Annuity calculations, Surrender and Pay out, Order to Cash, Cash Application, Customer calling and Month end and Quarter end close. Trained on Oracle 11i financials, Main frame and WTS customize applications- all for Japanese clients/Operations.
4+ years of domain expertise in Japanese Translation and Interpretation: Worked in Automobile industry and handled technical & business translations & interpretations and close interaction with Japanese clients.
| CORE COMPENTENCIES |
- Strategy and Innovation
- Talent Development
|
- Client Relationship Management
- Japanese Language
|
- Risk Mitigation
- Cost & Process Improvement
|
Projects & Achievements within AXA-BS:-
- Awarded the Gold medal as Risk/BCP champion in the whole of AXA-BS for year 2009.
- Role expansion in February 2008 from handling 1 team of 12 headcount to 2 teams of 22 headcount, further add on to 28 headcount in February 2010.
- Won Star team award for my team in AXA-BS for year 2009.
Job Profile:-
- Responsible for processing of Remittance from Japan customers, processing of forex receipt conversion and credit memos, Interacting with Japanese customers on daily basis through e-mail and calls in Japanese language and handing query resolution
- Responsible for the Training of new joinees and fresher updates for the team. Prepared the training manuals in Japanese language and got customers sign-off. Trained all the joinees in the process on calling etiquettes in Japanese and usage of business language
- Handling Quality check for the process and publishing the error report and action plan on monthly basis.
- Responsible for preparing monthly/weekly MIS for senior management and customers, running ageing report customer wise-bucket wise, monthly payment clearance for corporate and individual invoice for all LOB
- Responsible for handling 8 people in Japan & APAC cash application process – from training to daily work allocation, QC checking and end to end query resolution. Acting as Team Lead in the absence of process manager.
Japanese Interpreter cum Translator:-
- Responsible for communication with local and overseas Vendors.
- Interpretation in In-house meeting –technical and company related matters.
- Translation of Letters and official documents
Academic and Professional Qualifications:-
- Advanced Certificate in Japanese Language from JCIC, New Delhi (1995-199)
- LLB from Campus Law center, North campus – Delhi University (1995- 1998)
- BA (Sociology Honours) from Miranda House – Delhi University (1992-1995)
|
| |
|
|
|
|
|
